Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
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AI for MSPs: Transforming Business Processes and Driving Measurable Outcomes
Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Provi...
AI for MSPs: Enhancing Service Desk Automation with Human-in-the-Loop Strategies
The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop...
MSP Cybersecurity: Exploring Digital Identity and Misinformation in Tech Thrillers with Robbie Bach
Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of polit...
MSP Compliance Strategies for Government Contracts and AI Integration with Laith Pahlawan
Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA ce...
MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs)...
AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cl...
MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025
The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlig...
MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% wit...
AI for MSPs: Navigating Control and Accountability in Automated Services
Thrive, a global technology outsourcing provider, is pursuing a $1 billion market position by the end of 2029, following significant revenue growth an...
Ransomware Shifts to Hypervisors as AI Risk, Regulation, and Vendor Accountability Collide
Ransomware payments have decreased by 33%, dropping from approximately $1.1 billion in 2023 to $734 million in 2024, according to a report from the Fi...
AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise...
AI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud serv...
MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather...
MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks...
AI for MSPs: Navigating Adoption Challenges and Governance in 2025
Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integ...
AI for MSPs: Overcoming Trust Issues and Embracing Personalized Solutions
AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% o...
AI for MSPs: Addressing Adoption Challenges and Cybersecurity Risks in 2025
AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shippe...
MSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025
The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion...
AI for MSPs: Transitioning from RPA to Agentic Automation for Enhanced Efficiency with Chris Radich
Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential t...
MSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025
The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly rega...
MSP Pricing Pressure: Microsoft 365 Subscription Hikes and Their Impact on Margins
Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Bus...
MSP Cybersecurity: Addressing AI-Driven Threats and Rising RAM Prices
Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip,...
MSP Cybersecurity: Addressing AI Vulnerabilities and Account Takeover Fraud Risks
AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities li...
AI for MSPs: OpenAI's Code Red and the Need for Data Governance in IT Services
OpenAI has declared a "code red" as it faces intensified competition from companies like Google and Anthropic, prompting a shift in focus towards enha...
MSP Cybersecurity: Addressing Rising Costs and Job Losses in Small Businesses
Small businesses in the U.S. are facing rising costs and job losses, with 70% of owners citing inflation as their primary concern, according to a rece...
Navigating Endpoint Security: Tackling Shadow IT, Tool Sprawl, and Human Factors in Cybersecurity
The episode discusses the increasing complexity of endpoint security, driven by the rapid proliferation of devices due to remote work, BYOD policies,...
AI Transparency Regulations Impacting MSPs: German Court Ruling on OpenAI Training Data
A German court has ruled that OpenAI's training of its GPT-4 and GPT-4.0 models involved copyright infringement, requiring the company to disclose the...
MSP Cybersecurity: Governments Target Russian Cybercrime and New Offensive Strategies
The United States, United Kingdom, and Australia have imposed sanctions on the Russian hosting provider MediaLand due to its facilitation of ransomwar...
AI for MSPs: Bridging the Skills Gap and Enhancing Cloud Managed Services Profitability
Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by...
AI Governance: Balancing Power, Bias, and Transparency in Democracy and Business
The discussion centers on the book "Rewiring Democracy," authored by Bruce Schneier and Nathan E. Sanders, which explores the implications of artifici...
MSP Events Shift: From Mega Conferences to Micro Communities and the Rise of Cybersecurity Focus
MSP events are experiencing a notable shift, with a growing preference for smaller, localized gatherings over traditional mega-conferences. Jessica Da...
Cyberattacks Surge 85% During Shutdown; Telecom Security Regulations Weaken Amid AI Evolution
Cyberattacks against U.S. government employees surged by 85% during the recent government shutdown, with projections estimating over 555 million attac...
AI Race Heats Up: Google Gemini 3, Intuit ChatGPT, OpenAI Codex MAX, and EU GDPR Changes
Google has launched its latest AI model, Gemini 3, which is designed to enhance multimodal processing capabilities by simultaneously handling text, im...
Microsoft's AI Agent 365 Launch, Vendor Integrations, and Cybersecurity Media Consolidation
Microsoft has launched Agent 365, a management platform designed for overseeing AI agents within enterprise environments. This platform, now available...
AI-Driven Cyber Threats Surge: SMBs Embrace MDR, Shadow AI, and Evolving Malware Tactics
The rise of artificial intelligence (AI) in cyber attacks is prompting small and medium-sized businesses (SMBs) to adopt managed detection and respons...
IT Budgets Surge as AI Reshapes Roles; VMware Disruption Sparks Modernization Opportunities
The recent partnership between OpenAI and Search Kings, a digital marketing firm, aims to provide ChatGPT services to small and medium-sized businesse...
Building AI-First SaaS in a Weekend: Richardson Dackam's Rapid Prototyping Secrets
Richardson Dackam, a solo developer known for rapidly creating AI-first SaaS products, shared insights into his development process during a recent ep...
AI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation
AI proof-of-concept projects are facing high failure rates, with a recent Omdia survey indicating that nearly one-third of companies report complete f...
AI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models
New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT l...
U.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws
The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capa...